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Ravikumar Babu CTOO

Ravikumar Babu CTOO

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titleApplication shows blank page after log-in

Check the following:

  • Any errors in the browser console.
  • Any network call failing
  • Check if users' entitlements have changed
  • Any errors in the CT server logs. If so, share it to CT Support team via Jira.


Check for the following error pattern in the log file:

[com.intellectdesign.canvas.
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titleGrid widget has date column configured in Studio, but it is not rendering in end application
Code Block
linenumberstrue
titleHow to add new language in the end application?

Refer Adding a New Language in your Application - from Canvas 18.1 onwards.

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titleHow to add a custom load mask in the application?

Refer Enabling Custom Load Mask.

Data Rendering or Data Submission

Getting system error message in application.

Scenario: The error message, “We were not able to complete your request due to a system error. As a result, no action is taken. Please contact Customer Support for further assistance. Reference id : be2fa6ca-c84f-4a8d-b7a7-1462cd0f2267” is displayed in a pop up when performing an action in the end application.

Solution: 

Check the network tab of the browser console to verify the parameters passed for the request. Copy the reference number from the pop up and search for it in all the “.log” files within the work folder path to find the reason for the server side exception.


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titleHow to add new language in the end application?

Refer Adding a New Language in your Application - from Canvas 18.1 onwards.


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titleHow to add a custom load mask in the application?

Refer Enabling Custom Load Mask.


Data Rendering or Data Submission

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titleGrid widget has date column configured in Studio, but it is not rendering in end application

Check for the following error pattern in the log file:

Code Block
linenumberstrue
[com.intellectdesign.canvas.data.conversion.util.JSONToHashMapConverter][ERROR]
			 {[CTBAS00014]:The String is either not in proper date format or is not a date: Format: dd/mm/yyyy , Value:  31-12-2030

Solution: If such date format mismatch occurs, then change the value of the date field to the user-preferred format.

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titleData submit to database via Request Modeler flow is failing

Check for the following error pattern in the log file:

Code Block
linenumberstrue
{[CTAUD00155]:AuditHandlerInstruction.logException() - Encountered exception.
				 Exception message : An SQLException occurred while executing the insert operation.

Solution: Request Modeler assigns a random and unique reference number for each request, which needs to be stored in the REFERENCE column in OD_AUDIT table in CT schema. Check in your code if the request data has been is modified to make the value of REFERENCE_NO column to null. If so, then the insert to the REFERENCE column in the OD_AUDIT table will fail, modify the code to make it not null because Request Modeler needs the reference number for internal processing. If you need to use or process a reference for functional logic, use a different column/variable to capture it.


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titleData fetch from DB table throws error

Scenarios:

  • Data fetch from DB table throws error in logs
  • Upgrading to latest CT binaries throws error in logs

For above scenarios, check for the following pattern in the error logs:

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Cause: java.sql.SQLSyntaxErrorException
Cause: java.sql.SQLSyntaxErrorException: ORA-00942: table or view does not exist
Cause: java.sql.SQLSyntaxErrorException: Unknown column
Cause: java.sql.SQLSyntaxErrorException: You have an error in your SQL syntax;
Cause: java.sql.SQLSyntaxErrorException: ORA-00904: "COLUMN_NAME": invalid identifier
java.sql.BatchUpdateException: ORA-00904: "COLUMN_NAME": invalid identifier

Solution: For any exception of the above pattern, check the ctdblogs to find the SQL ID of the query that is failing. If the query is related to functional database/schema, fix the query. If the query is within CT or includes a CT table, check if all the incremental scripts were applied properly. Even then if not resolved, inform the CT Platform support team.

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titleCouldn't get data from Web Service for an app

Check for the following pattern in the error logs:

Code Block
linenumberstrue
[com.intellectdesign.canvas.connectors.camel.DefaultRoute][ERROR]
			 {[CTVDF00933]:Caught Exception while making a web service call {}}
Solution: Check the stack trace to find the details of the web service that did not return the success response
:Caught Exception while making a web service call {}}

Solution: Check the stack trace to find the details of the web service that did not return the success response.


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titleDoes CT Platform support data persistancy across pages or forms in wizard?

Scenario: Data persistence is sometimes required at every page while moving to next page as end-users of the application can quit the application at any stage and come back to resume the work.

Solution: CT Platform does not maintain the state of each form or page. Implementation team must write code to handle persist data across pages or forms for the required functional behaviour in the application.


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titleHow to create a custom publisher for Request Modeler?

Refer Custom Publisher.

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