To configure Alerts for the channel of Inbox, perform the following steps:
- Click Channels drop-down list and select 2001 - Inbox. You will be able to find new set of options like Insert Key, Template Formatter, Language, Short Message/Subject, Select Header/Footer Template and Detailed Message.
- Click the drop-down list of Template Formatter and you can choose any one of the options from FreeMarker or Canvas – Default.
- Type the words of your choice in the field of Short Message/Subject. Click
icon to choose header or footer template in the field of Select Header/Footer Template. If you don't wish to choose a template for Header and Footer, then you can proceed further. The Insert Key drop-down list comprises of various keys. While entering the text in Detailed Message, make sure that you use Insert Key drop-down list in accordance with the assigning of alerts. For instance, if request approval is involved, then APPROVER_NAME can be used for more significance.
- You can even allot multiple Insert Keys, while typing the words of your choice in Detailed Message text field. The following screen shot showcases the usage of a second Insert Key, known as APPROVER_ID.
- After typing the words of your choice in the text field of Detailed Message, click Add.
The newly created alert appears on the right side, in the form of channel number; which denotes the channel type, e.g. 2001 denotes Inbox.