Canvas Support
- DevaDarshini.S
The CT implementation team members can raise canvas support requests in JIRA under the CTS project.
To get support from the CT team, the implementation team should have successfully completed the Canvas on boarding process.
Step 1: Learn Canvas online
Refer the following Learn Canvas Online site and click Learn button to understand canvas in detail.
Step 2: Canvas certification
You need to clear the online assessment for attaining the CT Platform certification. Reach out to sanjay.t@intellectdesign.com for taking the assessment.
- Assessment format: Multiple-choice and fill-in-the-blanks
- Number of questions: 30
- Duration: 30 minutes
- Pass percentage: 75% (23/30)
- Attempts allowed: Three
Questions about CT Platform will be from the Training Course contents and on the prerequisites basics mentioned in the Introduction section.
Good luck on your assessment!
Step 3: Product Fitment
Perform a fitment analysis of the functionality that needs to be developed using the Canvas product. Once gaps have been identified, discuss them with the product owner to confirm whether they can be made available in line with the project timeline.
Step 4: Project Initiation
The implementation PD (project director) must send an email confirming that the product is appropriate for implementation (along with customer information and project timelines) and specifying whether the product's identified gaps can be filled within the allotted time frame or if no gaps need to be filled.
The required details are listed below:
- ARX Version used for authentication,
- App server and its version,
- Database server and its version,
- Cloud environment details are required if cloud based deployment is done,
- The implementation team's deployment person.
How to create a CTS ticket in jira:
Please check the confluence or discuss in the GChat room before raising a CTS Jira ticket.
- In JIRA, click on Create Issue.
- Select the CTS Project.
- Fill in the description as precisely as possible. Depending on the Issue Type raise the ticket, this field indicates the type of incident described by the ticket. Possible ticket types are:
Bug
- Create a ticket in this category if a Canvas feature isn't functioning as it should.
- Enhancement
- Create a ticket in this category if the requirement is for a new functionality that CT does not already offer.
- Task
- Create a ticket in this category if the implementation team wants guidance using a CT feature.
- To request for latest CT release.
- To request for CT upgrade support.
- To request for code scan reports.
Ensure to provide the additional specification details listed below with respect to the Issue type:
- Bug
- CT version,
- Implementation Name,
- App server and its version,
- Database server and its version,
- Project stage - Requirement, Development, DIT, SIT, UAT, Pre-production, Production,
- Logs,
- Screenshots,
- Steps to simulate the issue,
- Environment URL and credentials,
- Initial analysis done by the implementation team to conclude this is a CT issue.
- Enhancement
- Requirement details from Bank (attach the mail or the document from the Bank),
- Wire frames / Screen shots for UI changes,
- CT version,
- Implementation Name,
- Tentative / Actual Go-live date,
- Project stage - Requirement, Development, DIT, SIT, UAT, Pre-production, Production.
- Task
- CT version,
- Implementation Name,
- App server & version,
- Database server & version,
- Tentative / Actual Go-live date,
- Project stage - Requirement, Development, DIT, SIT, UAT, Pre-production, Production,
- Details of the area in which support is required.