Force Upgrade of Mobile Apps

Owned by Ravikumar Babu CTOO (Unlicensed)
Last updated: Nov 13, 2018 by Vaishnavi Sridhar (Unlicensed)

Let's assume that your customers are using 1.0, 2.0, and 3.0 versions of your mobile application. You can force customers who are using version 1.0 and 2.0 of your mobile application to upgrade to 3.0 version. Other scenarios when the customers are forced to update the app are:

  • When the installed app has been inactive for long. The app status is determined by the implementation team.
  • When the APP_KEY is not found in the CT_MOBILE_APP_MASTER table in the database, the older version app status is inactive or the entries for the older versions of the app are deleted from this table.

The following screen shot shows the force upgrade message in mobile:

Refer User to Device Mapping for more details.